Negative reviews (1–3 stars) are classified into these categories by AI analysis:
- Product Quality
- Issues with the product itself — defects, not as described, poor materials, broke quickly
- Customer Service
- Poor support experience — slow response, unhelpful agents, rude staff
- Shipping & Delivery
- Late delivery, wrong item shipped, damaged in transit, lost packages
- Pricing & Value
- Overpriced, hidden fees, not worth the money, cheaper alternatives exist
- Website/App Experience
- Difficult checkout, website bugs, confusing navigation, payment errors
- Return & Refund
- Refund denied or delayed, complicated return process, no refund received
- Communication
- No order updates, ignored emails, lack of transparency about status
- Billing Issues
- Double charged, wrong amount billed, unauthorized charges, subscription problems
- Trust & Transparency
- Fake reviews suspected, misleading ads, scam concerns, bait and switch
- Other
- Issues that don't fit the above categories